Aniket
Paul
Excellence
Dynamic.
Results-Driven.
Client-Focused.
Customer Support & Technical Operations Specialist with a proven track record in optimizing cross-functional communication and managing high-volume service queues.
Delivering data-driven process improvements that consistently drive operational excellence and robust client retention.
Experience
Delivered advanced technical troubleshooting and resolved complex issues for international clients. Diagnosed technical incidents systematically via multi-channel communication to maximize user satisfaction and sustain operational continuity.
Managed high-volume multi-channel customer interactions. Owned the end-to-end complaint escalation pipeline, restored customer goodwill, and introduced critical process adjustments to reduce recurring friction.
Directed top-funnel lead generation and conversion campaigns. Mentored front-line sales teams, established workflow automations, and cultivated high-leverage client accounts through structured reporting.
Executed client tax compliance tasks with zero-defect accuracy. Managed record-keeping infrastructure, resolved account queries, and secured flawless regulatory alignment.
Expertise
Complex incident diagnosis and resolution via multi-channel support systems.
Data analysis, reporting dashboards, and process documentation at scale.
End-to-end CX management including escalation, retention and SLA management.
Scripting for automation, workflow optimization and data processing tasks.
Financial accounting, tax compliance and business record management.
Identifying bottlenecks and engineering automation solutions for team efficiency.
Building production websites and tools using cutting-edge AI platforms and no-code AI workflows.
Advanced knowledge synthesis, AI-driven research and document intelligence via Google NotebookLM & Kimi.com.
UI prototyping with Google Stitch and building AI-powered applications in Google AI Studio (Gemini).
Key Achievements
Efficiently resolved 80+ complex technical queries daily via email support while maintaining SLA excellence.
Successfully led and mentored a cross-functional team to consistently meet and exceed performance targets.
Continuous hands-on experience spanning customer support, technical ops, sales leadership and tax consultancy.
Zero-defect accuracy in client tax compliance documentation at Paul Tax Consultancy.
Passions
Languages
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Open to exciting opportunities and collaborations